GENERAL TERMS AND CONDITIONS – MY DALMATIA

 

1. IN GENERAL

Our collection of holiday homes is chosen according to high quality standards. Each holiday home was personally inspected and all advertised units are under contract with MY DALMATIA. All properties have licenses issued by the competent state authorities. The company My Dalmatia, online tourist agency, (hereinafter referred to as the agency) guarantees the authenticity of the visual documentation provided and displayed on our web page www.my-dalmatia.com. We also guarantee the accuracy of the conditions under which the accommodations are offered.

2. CONTRACT

The rental contract, which you enter into with My Dalmatia as an agent, you as a lessee (hereinafter: guest) actually conclude with a lessor (hereinafter: Owner).

My Dalmatia acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected holiday unit in the demanded period you unconditionally accept these General Business Terms and Conditions. My Dalmatia retains the right of change of these General conditions which shall be published on the web page www.my-dalmatia.com and which come into force on the day of publishing. We may modify our terms and conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur. After the completion of the reservation process and payment My Dalmatia shall send a written reservation confirmation (hereinafter: voucher) by email. The voucher with these General Business Terms and Conditions makes a Rental contract between the guest and owner.

It is important that you check the voucher you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.

3. INQUIRIES AND BOOKING

Inquiries for booking the accommodation capacities shall be received primarily electronically. While creating an accommodation booking request, the guest confirms that he/she is acquainted with the Terms and conditions, that he has read them carefully and accepts them in their entirety. Everything stated in the Terms and conditions represents a legal commitment for the guest and the agency. The guest shall provide all data required by the booking process. For the booking to be valid, the guest must pay an advance payment within 72 hours after the inquiry has been made or the booking shall be removed, while the agency withholds the right to subsequently offer that time slot for sale.

To confirm the reservation, the guest is required to provide an advanced payment of 50% of the total service cost. The accepted method of payment is bank transfer. By making the advance payment, the guest acknowledges that they have read, understood, and unconditionally accepted the Terms and Conditions in their entirety. The remaining 50% of the total amount for the accommodation must be paid in cash upon arrival at the property.

After receiving the deposited advance payment, the agency shall send a written booking confirmation (Voucher) to the guest containing all necessary information regarding the booked accommodation.

The written booking confirmation (Voucher), contains the following data:

• the start and the end date of the booking period, i.e., the lease of a certain unit

• the specified time when it is possible for the guest to arrive at the leased accommodation capacity

• the specified time of the guest’s departure from the leased accommodation capacity

• the price of lease

• the number of persons staying in the accommodation

• the service specification included in the price of the leased accommodation capacity

• the amount paid in advance

• the specification of possible additional expenses:

- the sojourn tax

- pets (the amount varies for each unit),

- final cleaning (the amount varies for each unit),

- security deposit in case damage to the unit or the unit’s inventory occurs (the amount varies for each unit),

The written booking confirmation (voucher) shall be received by the guest via e-mail after the advance payment deposit and the remaining total amount deposit have been received.

4. CANCELLATIONS AND CHANGES

If you wish to cancel your reservation, you can do so by sending a written request via email to the following address: rental@my-dalmatia.com. The denunciation shall take effect only from the date on which it is terminated, and My Dalmatia receives such a notice of cancellation and only under the terms of this clause. Booking cancelations made until 61 days prior to the check-in date are fully refundable and the entire amount of the advanced payment will be refunded by bank transfer to the account provided by the guest.

If you are prevented from traveling, you have the right to transfer the reservation to another person. If a guest in the same period, for the same price and under the same conditions finds another guest as a replacement, My Dalmatia will transfer Rental contract to the new guest immediately upon written receipt of all necessary information regarding the new guest and will send him a written confirmation. Already received accommodation price amounts will be retained by My Dalmatia after the transferred contract, and the new guest is obliged to pay the outstanding amount in cash upon arrival to the property. If you wish to make other changes to your booking after it has been confirmed, you must notify us as soon as possible.

The following cancellation charges apply:

61 days prior to holiday home check in........................................ 0 % of total cost

60 days – 0 days prior to holiday home check in........................100 % of total cost

5. SERVICE PRICES

The agency reserves the right to change the prices at any time. The price change shall not affect the bookings that have already been confirmed. The service price is stated on the agency’s website www.my-dalmatia.com. For all types of special services that have been stated as optional, the guest shall pay additionally and shall choose them while the booking process is still underway.

The water, gas, electricity and internet costs, as well as bedding, towels, kitchen cloths, final interior cleaning, pool and environment maintenance, are included in the total accommodation lease price unless otherwise agreed with the lessor. In case it has been otherwise agreed with the lessor, it shall be stated in the property descriptions that are published on the agency’s website.

6. TIME OF ARRIVAL AND DEPARTURE OF THE GUEST

The guest shall receive a notice no later than 7 days before the day of arrival, containing the times of arrival and departure, the address of the accommodation as well as the homeowner’s contact details. In case of an earlier arrival, the guest will not be able to enter the accommodation unit before the time of the arrival mentioned in the voucher, unless otherwise agreed before arrival. Check-out must always be no later than 10.00 am on the day of departure, and the guest is obliged to return the keys to the owner. In case of a departure which takes place later than agreed, the guest is obliged to pay the owner (if agreed) all additional costs which the owner charges on the spot.

7. GUEST’S OBLIGATIONS

The guest shall:

• hold valid travel documents

• comply with customs and exchange legislation of the destination state

• observe the house rules in accommodation units and cooperate in good faith with the service providers

• upon arriving at the destination, give the voucher with an exact number of persons and type of services that are to be provided to the service provider. (Voucher received by e-mail)

• the traveller shall check whether a visa is necessary to enter the destination state or neighbouring states.

The guest shall leave the accommodation unit in the same state in which the unit was handed over to him for use based on the lease contract. He/she shall clean the unit before departing, regardless of the status of the accommodation service provider’s final cleaning service. In case the guest, after departing from the accommodation unit, does not leave the unit in the same state in which it was handed over to use based on the lease contract, and this results in the following guest being unable to enter the accommodation unit within the agreed deadline, the guest whose actions caused this damage shall be held materially liable for any consequence. The guest shall be held liable for any damage caused during his/her stay at the unit A security deposit was therefore introduced for certain units, which varies depending on the agency and lessor’s cooperation model, i.e., contract between the agency and lessor.

8. INSURANCE DEPOSIT AND CLAIMS

Upon arrival at the facility, the guest is obliged to leave a cash deposit to cover the possible damage. The amount of the deposit that the guest is obliged to provide to the owner upon arrival will be stated in the voucher. The deposit serves as insurance to the owner for the possible damage caused to the property, and the owner has the right to settle the damage from the deposited amount. In case the damage is greater than the deposited amount, the guest is obliged to compensate the total amount of damage that the owner has incurred. If no damage has been caused to the property, the owner is obliged to return the deposited amount to the guest at the check-out time. If you discover any problems or malfunctions upon arrival, report them immediately to avoid misunderstandings after your rental period ends.

Intentional damage to property or breach of public order is considered a serious violation of the provisions of the Lease Agreement, in which case the owner and / or My Dalmatia are authorized to terminate the lease which enters into force immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours together with all persons staying there, and has no right to demand a refund of the paid price of accommodation from the owner or from My Dalmatia. The guest is obliged to immediately report to the owner the occurrence of any damage to the building during the rental period. When the guest leaves and before the keys are returned, the guest is obliged to inspect the property. All possible disputes will be directly resolved between the owner and the guest. My Dalmatia only acts as mediator.

9. HOUSE RULES, NOISE AND ENTERTAINMENT IN ACCOMODATION UNITS

Guests are required to follow the house rules. Each property has its own house rules that are placed in a visible place and are available to the guest. If the guests do not follow the rules of the house, it can be considered a serious violation of the provisions of the rental agreement, in which case the owner and / or My Dalmatia have the right to terminate the rental agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property with all persons staying there within 2 (two) hours and has no right to demand a refund of the paid accommodation price from the owner or My Dalmatia.

Guests are not allowed to organize parties in the house and / or around the property. In the event that guests violate public order with noise and do not calm down after the warning, this can be considered a serious violation of the provisions of the lease agreement, in which case the owner and / or My Dalmatia authorized to terminate the lease agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property together with all persons staying there within 2 (two) hours and has no right to demand a refund of the paid accommodation price form of owner or My Dalmatia.

10. CAPACITY

The number of persons accommodated in the property and the space belonging to it cannot be higher than the one stated in the voucher. This number of people includes children regardless of their age. After the start of the rental, the guest is obliged to announce in advance all visitors who come to visit him. If more than the maximum number of persons remains in possession or in possession around it without the approval of the owner, the owner and / or My Dalmatia reserve the right to terminate the lease which enters into force immediately without notice period, and the guest is obliged to leave the property permanently together with all persons staying there within 2 (two) hours, and has no right to demand a refund from the owner or My Dalmatia.

11. YOUNG GROUPS

In case the guests are under 25 years old, they are obliged to inform My Dalmatia about the exact number of guests and their age. My Dalmatia and the owner reserve the right to refuse bookings from groups of guests under the age of 25. If My Dalmatia has not been notified of their arrival, the guests may not be accommodated and are not entitled to a refund of the paid accommodation price.

12. PETS AND THE ENVIRONMENT OF ACCOMODATION UNITS

The permit for keeping pets will be marked on the website www.my-dalmatia.com in each accommodation unit that allows pets under the conditions provided for each property separately. Any additional cleaning costs for pets will be clearly stated on the facility’s website. In case the guest wants to bring more than 1 (one) pet, he must additionally contact the agency, and without written permission it will not be allowed to keep more than 1 (one) pet on the property. Pet owners are responsible for cleaning up pet debris, and pets are not allowed to sit on furniture at any time. Any evidence of keeping a pet on furniture can cause additional cleaning costs. Keeping pets on the property is the sole responsibility of the guest, and the owners and the agency do not take any responsibility for any possible illness or injury that the pets may suffer during their stay. Access to swimming pools (if available in the facility) is strictly prohibited for pets.

Pets are not allowed in some facilities. However, neither the owner nor the agency can guarantee that there were no pets in the house before. My Dalmatia does not take responsibility for allergic reactions of guests that may occur in any of the accommodation units. If the guest brings a pet that has not been announced, the owner and / or My Dalmatia reserves the right to terminate the lease agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours with all persons who reside there and he has no right to demand from the owner or from the Agency a refund of the paid price of accommodation. Guests should be aware that some of our properties are in a rural or isolated locations, so you can find flora and fauna such as mosquitoes, wasps, ants, domestic animals, etc., as well as other environmental activities, such as agriculture. My Dalmatia cannot be held responsible for any construction or road works that occur in the vicinity of the property. My Dalmatia will endeavour to advise you of any ongoing activity, but activities or unplanned events may occur at any time without our prior knowledge.

13. SWIMMING POOL

The guest is obliged to follow the instructions of any kind relating to the use of the pool (if available on the property) and given by the owner or My Dalmatia for their own safety. The guest is responsible for the use of the pool (if available in the facility) in any sense. Children must not be present in the pool area without adult supervision. The guest uses the pool at his own risk. If the accommodation is booked outside the summer season, it can happen that the pool is not in function but that will be clearly communicated in advance. You should consider that pool use is associated with certain health risks and use them at your own risk.

14. TECHNICAL EQUIPMENT

The properties advertised on the website www.my-dalmatia.com contain all the necessary devices, technical equipment and other benefits that ensure a pleasant stay of the guest. The owner is obliged to ensure the correct function of all devices in the property. In the event of a malfunction of any of the devices, the guest is obliged to notify the owner and / or My Dalmatia of the situation so that My Dalmatia can request the owner to arrange a repair immediately and eliminate the fault as soon as possible. The owner is obliged to remove the reported defect within a reasonable time. The owner is directly responsible to the tenant for malfunctions, and My Dalmatia will take all possible steps to repair or remove the malfunctions or other irregularities as soon as possible.

15. COMPLAINTS

If a guest encounters any issues with the booked accommodation, such as insufficient cleaning, damage, or other irregularities, they should immediately inform both My Dalmatia and the property owner. This allows us to address and resolve the problem promptly. If the guest is not satisfied with the resolution, they must contact My Dalmatia directly to ensure the complaint is resolved to their satisfaction.

Written complaints should be sent to the following email address: rental@my-dalmatia.com.

16. SPECIAL REQUIREMENTS

If the guest has special requirements that are not included in the price of accommodation (such as chefs, waiters, special food, etc.), the agency will fulfil them if possible. Additional/Special services must be announced in advance by e-mail so they can be fulfilled. My Dalmatia cannot be held responsible for the quality of services provided by third parties.

17. MAJEURE FORCE

In the event that the concluded lease agreement cannot be fulfilled or its fulfilment becomes significantly more difficult due to Force Majeure (e.g. war, natural disasters, environmental disasters, epidemics, border closures, strikes, etc.) which could not have been foreseen at the time of conclusion of the Lease Agreement, My Dalmatia and the owner may terminate the Lease Agreement because neither My Dalmatia nor the owner can be held liable in the above cases.

18. PERSONAL DATA PROTECTION AND PRIVACY STATEMENT

The Personal Data Protection and Privacy Statement are designed to safeguard the privacy of our users. If you choose to use any of our services, you will need to provide the requested personal information to facilitate the booking and leasing process. Rest assured, your personal data will be fully protected and used exclusively for the purpose of delivering the requested services.

We want to emphasize that we only collect the minimum necessary data required to efficiently carry out the leasing process for your chosen service. Throughout this process, we will only use the information you have provided to us.

My Dalmatia Tourist Agency will only disclose personal information if required by law, a judicial decision, or if it is necessary to protect the personal safety of the user or the public. Your privacy and security are our top priorities.

 

MY DALMATIA, tourist agency

Kraljskog Dalmatina 2, 23 000 Zadar, Croatia

OIB: 54963932938

ID code: HR-AB-23-13010011464 MB: 97761770

VAT number: HR54963932938